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I created an account ($9.97 monthly) to help my daughter find her father. When it came time to closed my VF account, I sent an email to *******@vetfriends.com asking that my account be closed. When they didn't respond via email, I called their customer number *******618 but, had to leave a voicemail due to high volume of calls. That was a month ago! I've had to contact my bank to dispute the charges (since August 2021). VF refused to give a refund and had the audacity to charge my credit again, after my dispute! I had to contact my bank again to dispute this latest charge, and cancel my credit card to stop VF from continuing to charge me.
Tip for consumers:
Contact your bank because they won't stop charging your account when you want to cancel your membership.
Luann A.'s review of VetFriends earned 3 Very Helpful votes
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LuAnn,
We apologize for any difficulties you may have had when canceling your membership. Memberships are non-refundable but can be canceled at any time. We respond to all messages we receive. If you were charged after we canceled your membership, we will refund you. If assistance is needed please give us a call so we can handle this matter. Thank you and have a great day.