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My internet connection was poor and dropped frequently.
Guy on the phone said he did something to 'fix' it but would not explain what the issue was or what he did to 'fix' it.
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Empty.
Tech support could be better. But the overall experience is not bad
Hi Luc,
We sincerely apologize for the inconvenience you experienced, on behalf of our entire team. Please be assured that our team performs troubleshooting procedures during calls to address connectivity issues. In some cases, changes may need to be made from our server team's end to improve performance. Unfortunately, our agents may not always have detailed information about these server-side changes. We deeply regret the frustration this situation has caused you, and we are committed to ensuring that you do not encounter similar issues in the future. Your satisfaction is of utmost importance to us, and we will strive to provide you with a more seamless and transparent experience moving forward.