Luisa W.

Tip for consumers:
The ladies at customer service were awful, just told me that it was my fault and shouldn't have sent it in the box in the first place.

Products used:
Do not use this company. They will get you to send the phone at an agreed price. Then send ypu a lower offer, which I refused, then send another offer which I refused again. They then kept my phone for two weeks. When I rang they finally sent my phone back after arguing with them. When my phone arrived they sent my phone back without a box.
When I called them they said that they were keeping my box and they were not able to send it back even if I paid for the return because they had rights to keep my box.