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Luis C.

85122

Contributor Level

Total Points
80

1 Review by Luis

  • Harbor Freight Tools

12/17/23

So last night I purchased the Chicago electric Flex 125amp welder.Today I go to use it and I'm getting 0 arc.Its feeds but absolutely no charge.I tried different thickness of metals and different outlets around my house and still nothing.So right away I go to return it and by "Right away"i mean the day after I bought it and im told at the store that because I didn't buy their warranty I'll be charged a 20% "restocking fee".So even tho the welder didn't work right out the box I was still charged the $21 restocking fee.I didn't make a scene because that's just not my style,but believe me i was seriously pissed off.So my advise to anyone buying any complex item like a welder or a generator or any electric tool,its in your best interest to buy the extended warranty.This is honestly in my opinion just bad business.So home Depot here I come...

Tip for consumers:
I have been a long time customer of harbor freight because of their excellent customer service and decent quality products. You have lost a loyal customer. Manager was very friendly and helpful, but unfortunately she has to follow the ridiculous company policies.

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