I have been waiting for my package to be shipped for more than 10 days, when I called customer service they only said that it is no longer their responsibility, to get in contact with pilot, they cannot refund my money from the shipment, they charged me $150 for fast shipping and it's been 10 days already. I was thinking of buying something else there but with poor customer service and delivery delays, I'm not. $#*!ers
Dear Luis,
Thank you for sharing feedback and bringing this situation to our attention!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.