I admit I never used it for myself, but I bought two Groupon, one getaways weekend for my parents' anniversary and a spa voucher for my sister's birthday. After reading some reviews about it, I paid lot of attention to the terms and conditions of the service I bought, and they didn't have any problem. It's a very easy way to buy a gift, I hate walking around in shopping malls looking for ideas. With a voucher people can decide to use it whenever they want, and it's an incentive to do something that they wouldn't do otherwise, such as a weekend or a spa treatment..
Dear Luke,
Thanks a lot for your detailed review and for your deep understanding about Holiplanet booking process, I'm sure it will be very helpful for other travelers who wish to rent a villa or an apartment in Phuket or Bangkok. Other destinations will come soon, we will keep you informed.
Have a nice day!
Holiplanet Customer Service