Lu L.

The company uses vague and unfair terms to their advantage. Here are the problems:
1 They do not pay you the promised amount on time. I will receive less than 50% of the promised amount next month. I also did not receive my cash back on time last month.
2 They tell you the difference will roll over because some transactions were confirmed after the cut off date even when your portal shows otherwise. There is no way to tell what was confirmed or what was not on your end.
3 It takes a long time for their customer service team to respond, and they always provide useless information. They copy and paste the vague terms listed on their website.
2 Data collection and privacy problems. Given their unethical practice and unfair terms, you are selling your data cheap.Yes, they track. They make up excuses and alter terms and conditions liberally.
I almost forgot to mention that some confirmed transactions magically disappeared from my account (especially those with a higher rebate).
I am going to deactivate my account to cut the loss.

Their customer support agents or stylists either ignored your questions or blatantly lied to you.
I asked a stylist size-related questions. 6-minute silence between the start and end.
The second stylist blatantly lied by reassuring me that the product is eligible for refund/exchange. I trusted her and placed an order, but was later told by another stylist that in-store credit is the best they can do. The company is evasive Their website also says the pictured pants are in size Medium (model has a 23'' waist), which is very unlikely and inconsistent with their size guide and online review. The company simply recommends sizing up (without telling you exactly how) and lied about their refund/exchange policy. Disgusting.

I shopped a few times for items no longer available in the market. No, the description is deceptively misleading, and the customer support team is either incompetent or doesn't care. They play the word games and don't recognize their faults. It is simply a waste of time. Look at the stock price. I hope all these people will lose their jobs soon when TRR goes out of business.

I put the wrong security code for a credit card, and decided to use the other card. After I changed the card, the address was automatically reset to the default one, which is a wrong address. I contacted the customer support team and they were not helpful at all and rude.