Lulu L.

If we can give them 0 star, we would. We have been loyal client of Solution Reach for about 5 years and everything was smooth sailing so we didn't have to call them since whoever picks up the phone seemed to just be operators and always need someone to call us back. December 2021, our online appointment scheduler stopped working and it was a complete nightmare trying to get them to fix it (and it was never fixed). It took a lot of phone calls going back and forth because they kept saying the case manager would call back but never did so we had to keep following up with them (when it should've been the other way around). They even promise twice that the case manager would call us and the manager never did. How do you drop the ball twice? They keep saying that it's our Open dental software's problem so I had to connect them to our dental software support and pay $150 support fee and our Open dental software support said it is not their software's problem. After 4 month of their complete incompetence and inability to fix their basic online scheduling, we gave up. Another month went by and now their reviews invitation fuction doesn't work either! Called them and they do the same roundabouts of how their "engineers" will work on it and more than a month went by with no word from them. At this point, we are stuck in the contract and just waiting for it to end this September. They have really gone down the tubes with their lack of basic computer competency and responsiveness. They can't even fix their main features which is online scheduling and review invitations. It almost felt like they are scammers with empty shell of the Solution Reach company. Please stay away from this company. You will thank me for the warning.