L W.

Purchased a new Lenovo Gaming laptop in July from Amazon seller, PCOnline. It immediately began to malfunction and would constantly restart in the middle of an activity, often not save work. I contacted seller numerous times to troubleshoot but the problem persisted. When I contacted Amazon in about they problem they sent me a return label and I returned the laptop to PCOnline. PCOnline claims, without any evidence, that I returned the wrong laptop and refused to refund my money. They also refused to return the laptop. I urged Amazon to intervene and ask the seller to refund my $1236 or return the computer but they sided with the seller, and refused to ask the seller for proof. As an Amazon shareholder and Prime Member I am beyond outraged that this hasn't been resolved and Amazon is completely ok with the seller keeping both the computer and my money, and I get nothing. Guard yourselves accordingly.