Lynn B.

On 2/22/2023 I paid for Ultherapy Treatment $2000.00 I received Ulth-peri-oral (250.00) and Ulth-Upper face - full face (656.25) Not even halfway through the treatment I begged the girl to stop because of the pain involved. She kept laughing at me and said her grandmother did the procedure two days earlier without a problem. She never offered me a topical anesthetic, which was sitting right on the counter. The procedure was not completed. I never received the Ulth-Lower face-Full face. ($1092.75) I had also prepaid for Ulth - Decolletage $730.60 and Ulth Full Neck $1074.40. I never received the treatment because I cancelled the appointment. I called their 800 number at least 17 times only to be put on hold for hours on end, and when i did get through to someone they kept telling me that they had to escalate the problem and could not help me. Even though I called 17 times, and cancelled all future appointments, they still billed my credit card an additional 50.00 for non-cancellation of appintment. Yes thats right! I want a refund of the money that they owe me and I am also filing a complaint with the NYS Attorney Generals Office. They owe me a total refund of 250,656.25,1093.95,50.00 for the cancellation, 730.60 and 1074.40 and 299.00 because I cancelled the yearly subscription as well for a total of $4154.00