I ordered a personalized photo necklace August 8th, 2017 and was getting very worried when I hadn't received it September 24. I was in contact with the company with my concerns and they told me just to wait a bit longer. I received the necklace today on Monday, September 25 and I am more than happy with the product. I realize now why it took so long. It came all the way from Israel. I will definitely deal with this company again.