Lynne W.

Ordered a Hall Tree about a month ago, which was in stock at the time. After the expected delivery date came and went, and I hadn't received my item, I called to inquire. I was told that the item had been delivered to the wrong address in a different town. When the drivers went back to retrieve the item, they dropped it and it broke. Instead of immediately sending a replacement to the right address, they were "waiting for my call" to see if I still wanted the item, which I (obviously) did, since I wasn't aware of the delivery problem to begin with... The story gets worse... the customer service rep says they still have the item and will send one out immediately. Again, days go by with no status update. I call to find out that they never shipped the replacement item and now the item I ordered and already paid for us out of stock/ back ordered. Weeks have gone by with no communication from Wayfair. Today, I called again to check on my piece of furniture. I was told that it will arrive in the warehouse this week. I responded "great, I assume that this will express ship, since I've now been waiting for the replacement item for over a month? The response "No, we won't be able to do that. We cannot ask our drivers to speed." Then, the young lady very pleasantly asks me to hang on to answer a few customer service questions. I decline saying "trust me, you don't want my feedback right now.". Worse customer service ever! If the item I ordered wasn't a unique piece of furniture that I haven't seen anywhere else, I would cancel my order. Cannot believe what a complete joke the entire process has been. Meanwhile, they have already been paid $600 for this purchase! Insane!