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Lynn F.

Contributor Level

Total Points
101

1 Review by Lynn

  • RockAuto

11/23/20

First - Rock Auto will never answer a phone call or an email. So you better know exactly what you need. I ordered a set of new head lamp assemblies. Rock Auto was not my least expensive option by a long ways. The head lamp assembly was to have arrived five days ago. When they finally arrived, one had a broken mountaining bracket that could not be replaced. I had to pay to send the other one from the set back. Yes, even though they were sold as a kit. Rock auto also blocked all tracking of my package and put so many restrictions on FedEx that when the delay became evident (as in the package did not show up) I was unable to redirect the package. But bottom line, the quality of the head lamps were bottom of the line. The weight of them, compared to my OEM was about half. THey also came with no bulbs. WTF. I've replaced headlamp assemblies in a Toyota Highlander and Subaru Outback. I had no idea such poor quality headlamps were even manufactured. These cost twice what the Toyota and the Subaru assemblies cost. Again repeat - you will get zero help from Rock Auto, the products are poor quality and you best be very patient and be willing to pay to ship back their errors.

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