Lynn G.

Wow! Ring now tops the charts as having the WORST customer service ever! They forgot to include an item in my order which led to a 50 min phone conversation in which I had to order a new item, which led to me receiving the wrong item because the one I wanted was supposedly back ordered so they swapped it for an incorrect item (like I wouldn't care), which meant another day of various 30+ min conversations dealing with completely clueless customer service rep just to get return labels. When I tried to re-order the item I originally wanted...first they told me they didn't sell such a thing. When I sent a them a link to it from their website, they told me it was back ordered for 6-7 weeks. I then checked Amazon and was able to order it for delivery the next day. Lesson Learned: Just order from Amazon & link your Ring Account to Amazon. Avoid ever dealing with Ring directly. OMG!

I tried to reach their customer service but the only option is by email through their website. I only received an automated response but no resolution. Their chat is never up & running so that's no even possible.
I have basically thrown my money in the garbage and even damaged my clothing from opening this box. DO NOT ORDER FROM THIS SITE.

They charge a $9.95 return fee. That's high! If I'm buying shoes online, there's a good chance I will need to return them. To have to pay $9.95 for every pair I return is just too high.

They lure you in with fast estimate wait times which turn out to be false. As soon as you place the order the wait time increases. I had an emergency at home so I couldn't wait the real wait time. I IMMEDIATELY called the driver to cancel it. I actually spoke with him. I then received at cancellation fee. I tried to fight it because it was legitimately unfair. They said their records show that the driver showed up and I wasn't there. I wanted to scream. I continued to plead my case, but they do not care. They have zero customer service. This will be their downfall & the reason they will never beat Uber. Really disgusting customer service. It was insulting.

Puchased an "in stock" $700 jacket online with "Fast Shipping". Over a week later, still no jacket. I called and was told that they didn't actually have it in stock and it would ship from a store, but no one could tell me when that would be with no way of telling me if I would even get it. Now I have to wait another 48 hours for some one from the store shipping dept. to get back to me because Regular Customer Service has not way other than email of reaching that dept. I expected much better from this high end retailer but they really have poor customer service.