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I ordered a pair of shoes for the first (and last) time from Payless.com on February 19th. I was not given any shipping options, just some flat rate ($7). Tracking number says Fed Ex which is usually pretty reliable, but I found out today that it SAYS FedEx, but it is really turned over to the US Post office, and even in Feb 2021 mail is still slow... VERY slow and my lousy little pair of shoes, coming from Kentucky to Maryland are now stuck in West Virginia. Just sitting there, for a couple of days already. I could have gone to Kentucky myself and gotten them here quicker. I highly recommend NOT ordering from Payless if you don't have the option of better shipping service. Of course several of their (cough) customer service people tell me it is out of their hands and I should just sit and wait here. That was their answer. NOT very helpful. Just warning you.
Tip for consumers:
Beware of the lack of shipping options. It said Fed Ex but was really the post office
Products used:
Haven't purchased them yet
Too bad there are not "less than 1 star" ratings. Stole my money. Items never arrived. Not sure how I did not see all the recent terrible reviews, but my experience is the same. Ordered in May. Now July and they say it will arrive in September. Arrival dates keep changing, and now my order has "disappeared." No customer service, no recourse. No legitimate company does business this way. DO NOT ORDER FROM THIS COMPANY-YOU WILL REGRET IT.
Tip for consumers:
It is very deceptive and I suspect it is not all that secure from reading some of the other problems people had with personal info being stolen. My advice would be to spend the extra money and get the items from a company based in the US.
Products used:
None. Items never arrived
Lynn R.'s review of Payless Shoes earned 2 Very Helpful votes
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Hi Lynn. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.