I believe this site is run by scam artists. Ordered a charger on Thursday, site said it ships same day. Friday I get an email, "out of stock" with no estimated in-stock date. Called the company, some girl answered and said, "Oh the out-of-stock products just came in, it will ship out this afternoon" and refused to look up my specific order number to verify it was covered. Today, three days later, no shipping notice. Called again, got the same story as Friday. Don't know why they even answer their phones. Found this site, saw all the problems everyone else has had, and realized I had been duped. Called American Express to explain, they are taking the charge off my account and opening an investigation with prontocharger.com. Stay away from this site, they do not appear to be legitimate.
Filed a complaint with the FTC. They had helpful info on their site, especially how to get your money back.
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
UPDATE FEB 10,2014 - A few days after I called Amex to dispute the charge because the merchandise was never rec'd (ie give me a credit while the merchant proves to AMEX I ordered the product) I called Prontocharger and requested a refund. She pulled up my order number, paused, said, "Ohhhhhhhh..." and said she was issuing a credit. Didn't ask why I was cancelling the order. Bet she saw the AMEX dispute note on the file. Bottom line: don't buy from this company, and if you did get your credit card issuer involved to help get your refund. They all want to know about scams like this, so they can put them on their list of companies to deny payment.