Lyudmila T.

In July 2021, we signed the paperwork with Carlton Stone, Senior Design *******@Home Depot, for window replacement/installation project in our summer house in Monticello, NY. I opened a Home Depot credit card as part of the deal and began repaying the deposit for this project (09/08 - $500; 10/07/ - $200; 11/09 - $200; $900.00 all together). In August, we got our windows measured by another Home Depot employee. In October, we scheduled the date for installation - 11/20, Saturday. We were very specific about a Saturday appointment as we live in Brooklyn and can only come every other Saturday. For the past three weeks (before 11/20), we would get reminders a few times a week - via text messages, e-mails, and voice mails - about the upcoming installation date asking us to be in the house between 8:00 and 10:00 a.m. and reminding us about the importance of removing everything 3 feet away from the windows. As law abiding and loyal customers, we came Friday night (11/19) to follow the instructions. At 8:00 (!) a.m., we got a phone call from an installation department manager who told us that they had to cancel an appointment since they didn't have installation crew... He did not apologize and failed to answer when I asked him if he had found out about that issue at 7:55 a.m. on Saturday. We were upset to the point my husband had to take his high blood pressure medication and pain relief pills. It was so unacceptable and unprofessional on the Home Depot!