Mackenna C.

The product I purchased was still under warranty and stopped charging and I was offered $10.00 the first time I heard back from the company. I was told there was no service agent in Canada, therefore they couldn't fix it. In my experience with any product, if something is under warranty it should be covered completely at either a replacement or 100% refund if the company cannot repair the product. It's unfortunate as I recommended the product to friends and family and they all purchased due to my referral. I wasn't the first of my friends to have a problem with the vacuum in the first two years under warranty. But, somehow my friend who did, was sent a brand new refurbished unit at no cost at all. It's appalling to have been offered a $10 dollar credit. After expressing me disappointment for weeks I was finally offered $200 dollars in refund, but I was still not satisfied with this but the company wouldn't budge any further. It was a huge hassle trying to get the money back with numerous emails being sent back and forth and nothing was quickly dealt with. Considering this is such a large company who sells world wide, I am extremely disappointed with their service outside of USA. It is simply not acceptable when you pay the price for a high end appliance. 1/5 stars.