mackenzie c.

Currently on the phone with this website for the fourth time as I received a call at 8:46pm last night to "verify" my order since it was over $1,000. She asked me to send a copy of my ID and signature to their fax, I told her it was not possible that night and she told me I could right away the next morning. I told her that would work and she told me to call back then. I never received the email with the fax info so I called back. The man I talked to told me the number, but didn't know what to do about the email I never received. The next girl said she'd try resending the email, I waited about fifteen minutes and now I am on hold and have been for close to ten minutes. They only hold your tickets for 24 hours.
The first boy I talked to said my tickets expired at noon, the boy I'm talking to now can't even tell me if it's noon their time or mine. He's told me now the person "in charge" of my order is gone, but will be back within the hour to see if they're back. But if the first boy I talked to is correct my tickets will expire in one hour and ten minutes. Also, the first two reps I talked to told me I could sign a blank piece of paper with my ID in the corner and fax that, but this last boy said that would not suffice and it needed to be the printed version of the email I'm not receiving.

Overall, HORRIBLE experience right now, I feel like they want my tickets to expire right now, I haven't received an answer from anyone as of what I'm suppose to do if my tickets expire because they kept saying "let's focus on this one step at a time." WHAT? You can't even help me with the step we're on so I'm not sure how I can't worry about the consequence.