I created my account, and it refused to log me in— I tried every password variation that I have ever used, and it just kept saying "incorrect username or password." So I clicked "forgot password, and it sent a reset link to my email. The problem was, the link didn't send me to a page to reset my password. It just sent me to the login page. So I decided to keep trying different passwords, and it eventually locked me out of my account completely. I feel bad for my cousin because I guess she won't get a gift for the exchange…