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My order was shipped immediately after posting and filing a dispute with my credit card on the charge.
The frames arrived and I am very happy with the final product.
I just wish it had been easier to get a clearer answer from customer service through their site rather than having to go through third parties.
I compared a few custom framing sites, but ordered from them because I liked the selection and the process seemed more straightforward.
I wish I had seen the other reviews before I ordered! I ordered 3 frames over a month ago and have not received any updates. I checked the site and it showed they had delays from COVID19. I kept checking back and the delays kept growing longer and longer, but I kept patiently waiting. I finally reached out to customer service about the status of my order, but I just got a generic response. I reached out again and have not heard back at all. I am going to report them to my credit card company because they stole over $200 from me.
Hello Madeline,
Thank you so much for choosing to frame with us. I am so sorry for the frustration you’ve experienced when ordering from us. You are right, there’s a lot of choices out there, and I want to personally look into your order to see how we can help because we greatly value that you came to us for your framing needs. I need a bit more information from you in order to look into your order, so I will send you a direct message to get everything I need. Thanks so much for your feedback. We will do all we can to fulfill your order as quickly and safely as possible.
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Thank you for taking the time to respond again with an update, Madeline. I am so grateful for your time and patience working with us through a difficult pandemic season. We’re so happy to have provided you frames that you enjoy. I do hope you will consider us in the future for your framing and printing needs. We’ll do all we can to provide you with a high quality experience for your next order. Thanks again.