Madison W.

I bought some pleaser shoes from Funkypair and they turned out to be kind of trash. The glitter was so thick and abrasive it cut my skin from super mild floor work. I've had various glittery pleaser shoes and never had this issue before.

Anyways the first night I wore them and realized how not usable they were I emailed FunkyPair about doing an exchange for a pair of shoes I already knew worked fine for me- to which I got the response "no we do not accept shoes that have been worn or shoes that do not have original packaging".

I replied that while I can understand it should not be my responsibility to eat cost for shoes that are essentially defective because they can not be used for the purpose that the majority pleaser demographic is using them for. I also mentioned that I have bought from funkypair multiple times and need new shoes for work often- I am a return customer and have had no issues previously. I also sent this above picture and some others of my skin literally being cut.

I got no response so I called them Monday and they said they were reviewing the whole thing. Today I got a response saying they're not liable for how their customers choose to use the shoes and they are not willing to make an exception on their policy.

So basically this company is not willing to work with you regardless of customer history and how reasonable your request is.