I have been using Yoybuy for so many years now and they have been really good in customer service as well as grant my requests in ordering and in packing my parcel for shipping. For instances with missing or broken items, they make ways to compensate and refund. I honestly don't know why other people are having problems with them, but so far in our years of ordering from them, they have been the best Taobao agent I had! Thank you so much Yoybuy! :)