Maggie B.

HughesNet is the ABSOLUTE WORST internet service in the U.S. and their customer service is worse than their internet speeds! Too slow to watch or download short videos, constant freezing during video calls and very slow speed when accessing websites. When I tried to cancel, they "reminded" me I signed a contract and would have to pay almost $400 to cancel - even though they did not hold up their end of the contract with actual high speed internet. I was on the phone for 27 minutes (mostly on hold), then they asked me to FAX my power-of-attorney letter since the account is in my father's name. Who has a fax machine in 2023? The PoA seems a little extreme. We are not selling classified secrets, we are trying to disconnect from a very unsatisfactory internet service. Terrible experience, would NOT recommend.