Margaret B.

I ordered an expensive cardigan which was on final sale. When the item came there appeared to be damage on both sleeves - the yarn appeared to be unraveling. When I communicated with customer service, they reported that the item came from their "partner." They asked me to send photos of the sweater showing the faulty areas. They first said their partner wouldn't accept the return and subsequently said the damaged area was part of the design. I didn't buy it from their partner. I bought it from Orchard Mile. It's the last purchase I will make from this substandard company. Poor customer care. Lacking in integrity, in my opinion.