Maggie G.’s Reviews of Affordable Seating & more

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7/20/23

I paid over $23,000 for chairs from this company. Where to start, chairs took over 3 months to arrive, they never had the fabric that is shown on the website, so we had to buy elsewhere and have it shipped. An additional cost... Finally the chairs come...wrong size 17" wide not 22"inches wide, vinyl was completely different than what was on the site. Email, call, email, call...got me nowhere. We had waited to unpack the chairs because they were NOT what we ordered. After getting several emails from Eric, we are basically scr...ed. So we start to unpack, dents, scratches, terrible pack job... The only saving grace is the rest of our properties will not be ordering from Affordable Seating, you shouldn't either!

Tip for consumers:
I tried to add my proof of purchase but this site wouldn't accept it.

Products used:
Had to keep the chairs we got from Affordable Seating, $23,000 and they have no interest in making anything right.

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Customer S. – Affordable Seating Rep 7/24/23

Hi Maggie,

I'm so sorry to hear that you're unhappy with your recent experience with us. We take customer satisfaction very seriously, and we want to make things right.

I understand that you were disappointed with the lead time for your order. We were notified by our third-party supplier that their inventory was wrong, and we offered you fabrics that were immediately available. However, you decided to choose an alternative fabric, which took two weeks to arrive. We shipped your furniture on June 23rd, which is right around the 10-week lead time that we advertise for custom items.

I've asked you to provide me with the seat sizes that you were expecting, but I haven't received that information yet. I'm not sure where you got those measurements from, but I would be happy to look into it if you can provide me with more details.

You also mentioned that the furniture was damaged when it arrived. I asked you to send me pictures and a summary of the damages, but I haven't received a response yet. I would like to investigate this further so that we can make things right.

I understand that you're frustrated, and I want to apologize for any inconvenience this has caused. We're willing to make an exception to our policy and allow you to return the furniture if you're not happy with it.

I'm always open to hearing from you, and I'm committed to resolving this issue to your satisfaction. Please don't hesitate to contact me if you have any questions or concerns.

Thank you for your patience and understanding.

Sincerely,
Eric
Customer Service Supervisor