If you placed an order at the end of October and never received your product, you should call Pet Food Experts in Cumberland Rhode Island... 3 Martin St, Cumberland, RI ******* Phone:*******380. I did some research and on October 29th they received a restraining order freezing all the assets of doggiefood.com including the cash in the bank collected for your orders which were not shipped. Please pass this message around and post it in as many places as you can so all the customers looking for their money back can file claims.