I based my decision to use a Beverly Hills ocular surgeon based on the hundreds of mostly positive reviews on this site. As the scheduled surgery drew near I began to look also at his negative reviews which included lack of communication, poor results and even hostile behavior. I ended up following through with the surgery feeling very uneasy. Well, I did experience all of those negative consequences.I had a less than optimal result and when I criticized his work, legitimately and respectfully, he became stunningly hostile and evasive. It was exactly as one reviewer had described. When I went back to look again at the reviews, the reviews by this patient had disappeared from the site. I also noticed a pattern in the positive review of questionable legitimacy. I think the model is corrupt. Doctors pay for sponsored ads and they are able to have negative reviews removed by convincing RealSelf's that the negative reviews are fake and "violate the terms of the agreement ". Consumers are being harmed here, and they are mostly women.
Thank you for sharing your concerns. We are truly sorry to hear about your negative experience with your doctor. In regards to reviews on RealSelf: Reviews, whether positive or negative, are only removed if the community member that posted it requests for it to be removed, or if it is in violation of our Terms of Service. Community members can request to have their reviews removed at any time.