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Never got my merchandise-waiting close to August for sandals that were supposed to be shipped in April! Can't get a refund-just repeated misinformation emails that it was first received, then lost with coupons to waste more money on their subpar service. I had to do the work to share their incorrect tracking records and have to jump through hoops every time I communicate with them because they close my help ticket when they reply-not when the issue is resolved. Don't waste your time and money with Light In The Box!
Their representative never replied to my specific communication beyond form letters and offered no other options when informed that the only one sent was far away from our needed area.
Moreover, their only "personal" email was about what information I could give them to close their file-not one word of interest in what they can give me and hadn't provided me for some time as the customer!
Lastly, the company kept repeatedly calling me with disengaged robotic representatives who offered no information when I told them I had been requesting other locations.
Maggie M.'s review of Caring.com earned 6 Very Helpful votes
“Thankyou They are a scam”
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
To enable us to investigate the service transactions referenced and validate the feedback, please contact community@caring.com. Our Family Advisors are highly trained to provide quality, no-cost referrals for consumers to senior living communities and home care agencies, and they provide a range of information to support seniors and their families; we document such referral communications. What was described in this review doesn't appear to match our standard approaches, and we're available to assist Maggie if she directly communicates with community@caring.com and provides more specific info that we can investigate and take action upon (such as the phone number or email used in the referral). Our management team takes referral feedback seriously, but we'll need Maggie to get in touch directly with us so that we may accurately and effectively address her concerns.