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I have returned a pair of shoes and the parcel has been received at their side on 16th of June. Since that day I have been trying to contact the Customer Service from Raffaello Network almost on a daily basis. I have tried WhatsApp, e-mail, phone… but until today I still haven't received any reply, nor have I seen my money back. I'm really getting desperate here, not knowing what to do anymore to receive a response.
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