Mai T.

I had to call in to purchase a bag that was 50% off which was a really great deal for this type of bag and brand. They said it was available and I was able to purchase it and took money from my credit card. In the process of ordering it, I had to repeat myself so many times. It's like their workers are not competent at all.

I got the confirmed email. Couple of days later, I got another email that it was ready to ship. Then a day later, I got another email that said my bag is no longer available.

I was pretty upset. I contacted customer service and told them what happened. All they wrote was, "it was cancelled." I did not cancel anything! The customer service didn't even bother to help. I bet you their own people kept it for themselves.

Never buy from this company ever again. Waste of my time shopping with them.

I'm so disappointed. After emailing and calling them to change my flight date, it would cost me a lot more than just purchasing a whole new ticket. So I bought my ticket using skyscanner and it directed me to this site. It's cheap so I purchased it. It cost around $800.

Unfortunately things came up so I had to change my date. I called in and they said would cost me additional $425 to change. That includes $200 admin fee and the flight difference cost. I thought it was okay and made the change. I emailed them with my credit card info. Within 6 hrs later, I contacted them to cancel but they wouldn't and said its already issued. My date wasn't set and know I will need to change my date again. Buy I let it go and figured I just needed to pay $200 admin fee next time since I already paid for the flight difference.

I called them again for the changes and they said they would charge me an additional $900! Just to change a ONE WAY! It doesn't make sense since I saw cheaper online. So at this point, they said they can refund but I will only get around $400 back out of the $1225 I paid for. WTF. So I contacted the airline and they told me the ticket is not issued yet. I'm worried about this company... Not trust worthy.