Malcolm M.

Opodo put my first name and surname the wrong way round on my airline tickets. I phoned them twice in addition to 4 emails but they took not an ounce of notice. I am convinced that both of my phone calls to their Asian-based call centre we're disconnected while the agent 'spoke to their supervisor'. I spoke to the airline concerned but they insisted that this issue was for Opodo to rectify.

A few weeks before the flight, Opodo sent me an urgent email telling me that the outward flight was not available on the specified day but I could travel the day after. I agreed to this but received no confirmation of this change so I assumed that this was yet another indication of their incompetence. I was right; no changes were made.

Eventually, I gave up hope of the situation being resolved and I flew with both my names on the airline tickets the wrong way round. Airline staff didn't notice anything and I successfully completed my flights.

Opodo are an utterly hopeless and incompetent company, especially when things need rectifying. I'm mystified why reputable flight search companies like Skyscanner include them in their website. I should, of course, have researched Opodo before I booked the flights through them. Naively, I assumed that a Skyscanner link was some guarantee. I usually book flights directly with the airline, something I will always do in the future.