Malin V.

STAY AWAY! I've never been the person to write a bad review. -Ever! On the other hand I've never received such ignorant customer service nor have I received such a terrible looking dress. I ordered my wedding dress here after someone mentioned the website to me. I specifically emailed with the staff making sure it would be tailored properly. And they ensured me that it would come out exactly like I'd asked.

LOL what a joke. The dress was even tailored in a different style than the one that I ordered (in trumpet and not A-line, which I ordered.) My lace was supposed to be Ivory, it came out looking bright white. And extremely cheap. Looks like a table cloth. The lace in the neck is uneven and the dress doesn't fit at all. After emailing the company I received the answer that "I should forget the subtle mistakes they had made and just keep the dress", when replying that I had right to a full refund (after looking at their policy on the website), they responded "the shipping is very expensive, it might not even get here. So you're better off keeping it, since we can't guarantee it will make it back" (which would mean no refund!)

I've been emailing back and forth for 2 months! They still refuse to give me a refund and keep pushing me to keep it even though they are the ones that have made a mistake. I'm pretty sure I will never get my money back, but it sucks to have been treated this way and the fact that I've wasted so much money trusting them. Had to go buy a dress in panic a few weeks before my wedding. Which ending up costing me 3 times as much.

Please do yourself a favor and boycott this business! They don't deserve your time or money! I wish I would report them to some authority and shut them down for good so no one would have to go through what I'm still dealing with.