Amanda W.

We organised a holiday through eurocamp to travel to Dordogne in France and then onto Spain, the trip was for 24 days in total. Eurocamp could not have been more helpful if they tried! We stayed in 3 of their sites, first was St Avit Loisirs in Dordogne, the sceond was castell montgri in l'estartit in spain and lastly back to France at their site in Berny Riviere after stopping off back at st avit loisirs. We drove so it was a long journey and one I wasn't looking for to doing on the way back, so I called Eurocamp and asked if we could ammend our booking on the return and split up the journey so it wasn't as long going home. There was absolutely no issue doing this, so we added berny riviere where we had stayed before, which is only just over 2 hours from the eurotunnel. Everything was easy and hassle free, they even ammended our eurotunnel booking, customer service is excellent! Highly recommend using them if you are looking to stay on a camp/caravan site whether you are flying or driving, i'm using them again to go to rome, they have even arranged our flights for that as well no hassle

We booked a holiday through love holidays months in advance everything seemed to be fine until due to an oversight on my behalf, we needed to change my partners name on the booking, not the person just the last name so that it matched the recently changed passport after we got married. Loveholidays charged me £490.77 to do this saying they had to cancel the seat on the plane and rebook it at todays prices, which seemed strange to me as i wasn't changing or adding a person, it was the same person different name, I contacted the airline we were flying with and they said that because we had gone through a travel agent we had to deal with them and that if the name on the passport didn't match the name on the boarding pass, they wouldn't allow my partner to fly, so I was held over a barrel! They also said that they only charge €25 for a name change! When i questioned this with loveholidays they said their supplier said that the cost they gave me of £490.77 was what we had to pay to change the name! €25 vs £490.77! Absolutely disgusting. What made things worse is the hotel we were staying at had planned construction at the harbour in front of our hotel, that started at the very begining of the year and is planned until 2024, all we heard all holiday was construction noise, so much for the peace an quiet we were looking forward to! We were woken up at 6:30am by the diggers and it lasted until 6pm at night everyday we were there! When questioned as to why loveholidays didnt tell us about the construction or give us the opportunity to change hotels because of it, they claimed they weren't informed and thet their t&c's state that they accept no liability for 3rd party actions! I find it incredibly hard to believe that they didn't know about planned work that started 6 months before we got there and is planned until next year! Absolutely disgusting travel company will never use again all they want is your money do not care about their customers whatsoever! Trying to get hold of someone to talk to for help is a complete non starter.