Soo if you order an item and its missing from the box you should pay for it OR place another order with them and they will send it then! Really? Also customer service rep pretended she wasn't who I spoke to saying the notes said I was told multiple times I wld have to pay or reorder. Thus 'multiple tines' conversation never happened. She took my order number, name, number and said she would call me back. No call so I called back. Then. She fessed up to bring the girl I spoke to. Wow! Then the live chat person asked me what do you need. I explained what happened and they responded "what do you want me to do'? Then said I'm sales I can't help you. What Sara told you is correct. Waiting for response to my email to customer service.