Manish M.

This is one of my worst experience in life and I think that they are highly unethical and cheat people. I gave my car on monthly rental program as I was going out of country for 3 months. After 15 days, I received an e-mail that my car is damaged and gave me options to fix my car myself or through them. Next day, I received an e-mail that they have changed their rental policy and now they will pay on per mile basis. I sent an e-mail to their mentioned representative asking about sudden policy change for cars already rented out as per old policy but he/ she only bothered to respond after two reminders and below is their reply "If you are asking about the policy change, it is something that the company executives issued, felt necessary for the success of the company and were within their rights to do so."

If I don't like/ agree to their new policy, do they expect me to come back from international trip to take my car back? How can they intermediately change their policy for cars which were given to them on old policy for certain period? Also as my car is already damaged by them, it means that they won't pay me anything for the time for which my car will be fixed at the workshop as per their new policy.

I have already spent more than what they plan to pay me now by renting out a car for taking my flight from Austin to Houston Airport. The current rate of $0.1 per mile (only as and when driven) even doesn't cover the running wear and tear of the car.

Their customer service is pathetic and they are just acting as dictators as they already have my vehicle and I am on international trip. It seems that I made worst mistake of my life by renting out my car to them.

I would recommend to stay away from flightcar as tomorrow again they may intermediately change the policy after you rent your car to them saying that they won't pay anything upto certain miles per day.