Manny m.

I sent my camera in to unitedcamera.com for a lens problem that I was having. When it was returned to me it was still not working. The lens error was fixed but the pictures were now blurry and out of focus.

I complained to United and they said I could send it back and if they verified the problem then the repair would be free. This was not true at all.

I sent it back and they did in fact fix the focus thing although I'm not convinced it's focusing like it did before the initial repair. It is however acceptable.

As for it being free with their promise of being fixed right the first time or it's free, that is false advertising.

They did not give me back the repair cost but they did fix it in the end. My one other complaint is that the casing is no longer sealing properly. I'm certainly not going to send it back to united again.

I asked them firth repair to be free as outlined in their guarantee. The guy asked me how I could expect it to be completely free saying that they installed parts and they have other costs involved. My question to him was, why advertise this guarantee then? He told me the cameras generally don't have to come back for a second repair and when they do, it's up to a manager to decide if the repair will be free. Again I asked, why advertise that guarantee then. He didn't have an answer.

Not very ethical, go elsewhere if you need your camera repaired.