I received a defective Actifry and have been trying for a week to return it. They have washed their hands of this and have told me I have to deal with the supplier. I only want to return this expensive item and don`t want it replaced or repaired since I no longer have faith in the brand. I paid for a new item and certainly don`t want refurbished item bacl. If I had bought this at a local store I could have easily returned it. This is not the case with this website. They wash their hands of you. What a head-ache. I wish I had never purchased from this website.
Hey Manon, really sorry to hear about this! Within the first 30 days of your purchase we are happy to offer a brand new replacement for this type of issue and our Customer Loyalty Team is happy to help.