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I booked a rental car through their website for 28 days. Mistakenly, booked for SAN Jose California instead of San Jose, Costa Rica. Called Payless rental car rental and cancelled the booking which Payless had cancelled already since I didn't show up. When I contacted rentalcars.com they refused to refund any of $1300 I prepaid. In the rental agreement in the fine print it states if you don't cancel within a certain time you forfeit your money. So even though Payless canceled the car, the third party carrental.com. Refused a refund. Awful service 😡
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