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I ordered a new ceiling fan from Bailey Street Home and a downrod to attach it to the vaulted ceiling in my bedroom. I mis-measured the downrod length so the item I received wasn't long enough, so I contacted Bailey's customer service to request a return and refund.
Long story short, their Customer Service team (namely Ms. Ann Magat and Mr. Daniel Williams) did a great job assisting me with my inquiry, even following up when I was not able to respond to emails for several days due to circumstances. I received my refund in a timely manner.
I really appreciate their help and would definitely order from Bailey Street Home again due to their great service.
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