Marcia W.

When we moved from one house to another we called to move service. They cancelled our auto-pay without notification, slapped us with a late payment penalty, and threatened to turn us in to a bill collector. We've been customers over 10 years. At the move, they told us to be present all day for delivery, signature required, of new equipment. Of course nothing was sent and they finally said, "Just hook up your old stuff." Now the billing is all fouled up. Their email notices don't correspond to their online information and you can barely ever talk with anyone. Awful. Even worse than the SNL skit abou them.

I ordered four pieces of furniture on August 21 all of which was to be delivered by September 17. Pottery Barn has three pieces, which they charged me for weeks ago, but is still waiting for the fourth. They refuse to ship what they have, cannot tell me when the fourth will be available, and won't do anything to make amends. They put me on hold forever. The chat is equally ineffective. Too bad they have attractive items; this is no longer a firm I'll choose to do business with.