After trying to get the chat person to help, they referred me to call customer service. After waiting for 20 minutes, a recorded voice came on and asked me my name. I answered. No response. Same auto voice, I answered, no response. Happened 5 times. Then I was told because there was no response it was hanging up. I HATE THIS COMPANY BEYOND WORDS! I WILL FINISH THE COFFEE I HAVE AND TRASH THE BREWER. THEN MOVE TO NESPRESSO OR ANYONE, ANY COMPANY, ANYTHING BUT KEURIG. Unbelievable incompetent -- and that's JUST the customer service complaint. I could go on...but you get the point. AVOID THIS COMPANY AT THE RISK OF YOUR SANITY.