Marek B.

Dear Marek B.,

We sincerely apologize for any inconvenience you have experienced regarding your recent order with us. After conducting a thorough investigation, we can confirm that your order was dispatched as scheduled on August 21st, and it was sent via international logistics services with an estimated delivery time of 7-15 days.

We understand that international shipping may not always match the expedited services offered by carriers like DHL and FedEx. The tracking information for your shipment can be accessed through the following link https://t.17track.net/en#nums=WC041105629GB, which provides real-time updates on the progress of your order.

We regret to learn that you were unable to wait for the delivery and opted to leave your location. Please note that as per our return policy, the customer is responsible for the return shipping costs. We also offered alternative solutions to facilitate the delivery of your order, but we understand your decision.

We want to emphasize that our commitment is to provide a trustworthy and reliable service to all our customers. We have a strict policy against any fraudulent practices, and we welcome scrutiny from our valued customers.

If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than willing to assist you.

Once again, we apologize for any inconvenience you have faced and thank you for your understanding.

Sincerely,
LuxuryDeals sales team