Margaret A.

Twice now I have ordered the Le 8 Hypnose black mascara as part of an on-line order. The first time I ordered 2 mascaras (one was to be a gift for a friend) and they were both dry and unusable when I received them. I went through the gruelling process of sending them back, and eventually got a refund. I then recently made the mistake of ordering another mascara with an on-line order, and this one was also dried up and unusable when I received it! So, once again, I've attempted the very stressful process of trying to get either a refund or an exchange. It's been many, many weeks now and multiple phone calls and emails later (with a different person every time) - and I still don't have satisfaction. Therefore, my advice to others is not to order mascara on-line and risk losing $68 (which is quite a lot of money for one mascara). I will only buy Lancôme products in a store now and, in fact, will hesitate buying Lancôme at all!