Margaret B.

I wrote an earlier review expressing my admiration of Eastern Serenity's designs, but my displeasure with the durability of one pair of earrings I bought a few years ago, and also with my reviews on their website not being posted. I am very impressed and happy now to share that my negative review was quite quickly responded to, and the gentleman who contacted me was genuinely concerned and eager to do what was necessary to make things right. His earnest concern over my issues were very refreshing, and he more than made up for the problems.
I was always loathe to complain publicly about Eastern Serenity, since I have been a customer for over ten years and am a big fan of their designs, so I am delighted to be able to amend my previous negative review with an enthusiastic 5 stars, and a big smiley face, for customer service that is truly top notch, and designs that have always been lovely and original.