Margaret M.’s Reviews of JustInkAndPaper & more

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JustInkAndPaper

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“Order for inks placed 28 Jan (5 cartridges)”

2/15/10

Order for inks placed 28 Jan (5 cartridges). 1 cartridge received after 8 days, 1 received after further 4/5 days, now 15 Feb and remainder still not received. E-mail enquiry resulted in being told all items despatched on 4 Feb! Who would despatch all items in separate packages? Don't believe them. Phone line is an answering machine only. Not good customer service.

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Thank you

Shane K. – JustInkAndPaper Rep Over a year old

Thank you for taking the time to offer your feedback. We do as you have stated split down multipack and multiple item orders up over separate parcels to make these orders postage friendly. Not only does this mean you receive your order first time through the letterbox but it also means we are able to offer free delivery on our already low prices. There are the odd cases where only 1 parcel will arrive. However the remainder (if it has been dispatched) will 99% of the time follow within 48 hours.

I can see in your case that the first part of the order was dispatched on Friday 29th January and arrived on the 4th February which is actually within our 3-5 working day time frame. At the time of the order you were sent an email to advise you of the stock shortage on the second half of your order. This back order shipped on the 11th February and was delivered on Wednesday 17th February.

We have two full time customer service representatives who deal with telephone enquiries. At peak times however both lines can be in use in which case it will forward the caller to our voice messaging service. If you leave a message we will respond within 1 working day. Alternatively you can contact us via email at service@justinkandpaper.com.

Kind regards

justinkandpaper.com