My elderly aunt and uncle in their 80's paid on the equipment for 2 years then moved into a nursing home. Vivint said they had to pay off $1400+ for equipment before canceling the service. They did this. Once the service was canceled, they have continued to be charged for the past 5 months. Terrible company that took advantage of elderly on so many levels: first telling them they needed to finance to build up their credit rating (at 85 and 86 years old) to refusing to stop billing them when services have been canceled.