I am an artist and I tried contacting them because I saw that some of my artwork being sold through DHGate. I work very hard to create my artwork and to have someone steal it and sell it is really disturbing and taking money out of my pockets. Their answer was for me to contact the seller which of course did nothing because the seller won't respond. I have had this same issue with ebay and Amazon but they asked me to provide the information and will look into it. DHGate couldn't be bothered.