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I wanted to love this product as I purchased based on the amazing reviews on Facebook, I purchased both eye lash and brow serums and as soon as I put the eye lash treatment my eyelids and eyes were red and eyelids appeared burnt! I'm stopping the treatment as this has never happened to me. I see other people complaining about this issue I hope someone reaches to me, not happy
:(
Maria L.'s review of NULASTIN earned 12 Very Helpful votes
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Hi Maria,
We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
There’s no timeline on receiving a refund. We offer a lifetime satisfaction guarantee. So, there’s no rush if you want to keep the product longer and try the troubleshooting option. If you prefer to return, that’s not a problem. Please email us at customercare@nulastin.com.
We sure would love to make this work for you and have you continue experiencing NULASTIN’s benefits.
Best,
Leah Garcia
Founder & CEO