AVOID! Appalling service
Appalling service. They are nice to you until they get your money. After that, if you have any issues, they have NO CUSTOMER SERVICES. They never reply to emails. Needless to say they promise you a guaranteed delivery date that YOU will choose, as long as u pay immediately the whole balance. And when you do, they deliver the kitchen whenever they want, in my case 2 days later (that means i had to pay my builder for 2 days to do nothing!) and the delivery guys refused to bring upstairs the worktop cause they cant bend it so to bring it indoors! Next day the new delivery guys had no problem bringing the worktop into my flat. They also decide what time the delivery will be, am or pm. all this caused me lots of issues with my builder and also cost me money! The kitchen I bought came with defects, i was even delivered a used cabinet (someone else had it returned to Wren kitchens after they drilled on it). I sent them photos of water damage in the cabinets, scratches and scuffs, showing one cabinet was a returned item and drilled on it previously, but wren kitchens never replied. When i emailed again after few days, yelling at them, and then called them cause again they didnt reply to my email, they simply said they cannot think of how they can help me! They even took wrong measurements, overselled me mdf pieces/cut offs, and bigger cabinets, one cabinet was 800mm when it wouldnt fit unless it was 400mm! (my builder had to make a new smaller cabinet out of the big one!). Also the cabinets come with NO full instructions(obviously so u are forced to use their own installing guys) and with design defects. They also add items when u buy a kitchen, to your expense, so always read what they send you carefully. Always look at the small print because they will blame YOU for their incompetence and Wren kitchens do NOT offer compensation. They are scamming their clients off their money. Avoid them at all costs. And always use your own installer guy.
Hello Maria,
Thank you for leaving us a review.
I'm sorry to hear you feel the service has not lived up to expectations, and it's certainly something we will look into.
We've worked to develop unique manufacturing techniques, including specialist paint finishes, adhesive treatments and assembly processes. For example, our doors are manufactured using Wren's specially engineered 230-meter long production line for a flawless finish.
This gives us the confidence to guarantee our kitchens for up to 25 years.
I have raised these issues with our team and asked them to investigate.
Regards,
Kevin